Privacy Policy

Who we are

GrabGuides ("we", "us", or "our") sells digital guides and PDFs at grabguides.com. This policy explains what personal information we collect, how we use it, and your rights around that data.

What data we collect

When you make a purchase, we collect:

• Name and email address — to send your order confirmation and download link.
• Billing address — collected by Stripe as part of payment processing.
• Payment information — handled entirely by Stripe. We never see or store your card number, CVV, or full card details.

We do not collect any data if you are just browsing the site without purchasing.

How we use your data

We use the information we collect for:

• Order fulfillment — sending you the purchase confirmation email with your download link.
• Customer support — responding to questions or issues with your order.
• Fraud prevention — Stripe uses billing details as part of their security checks.

We do not use your email for marketing unless you have explicitly opted in. We do not sell or rent your data to third parties.

Payment processing

All payments are processed securely by Stripe. When you check out, you are submitting your payment details directly to Stripe's encrypted servers. GrabGuides never receives or stores your card details. Stripe's own privacy policy applies to the data they collect; you can read it at stripe.com/privacy.

Email communications

After a purchase, you will receive a single transactional email containing your download link. This is not a marketing list. We will not send you promotional emails unless you separately opt in to a mailing list (which we do not currently operate).

If you have questions or need help with your order, just reply to your confirmation email or contact us at orders@grabguides.com.

Cookies

GrabGuides does not use tracking cookies or analytics cookies. Stripe may set cookies as part of their payment flow for fraud prevention and session management. These are essential for the checkout to work and are governed by Stripe's cookie policy.

Data retention

We retain your order information (name, email, purchase record) for as long as necessary to support your purchase and comply with legal obligations such as tax record-keeping. If you would like your data deleted, contact us at orders@grabguides.com and we will handle your request promptly.

Your rights

Depending on where you live, you may have rights to access, correct, or delete the personal data we hold about you. To exercise any of these rights, contact us at orders@grabguides.com.

Children's privacy

Our products and services are not directed at children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.

Contact

Questions about this privacy policy? Email us at orders@grabguides.com and we'll get back to you.